This is an email I posted to the open_ils mailing group- it was suggested that I share the contents of the email on this site- so here it is. Please contact me if you have any questions. Thanks. - Lisa
I feel like I am coming really late to the party.
My name is Lisa Hill and I am in charge of the KCLS catalog.I oversee the OPAC the mobile Pac and the UI of Self Checkout- self check out overall falls under our Circ Supervisor.
I apologize for not chiming in sooner- I am sure all of you know that when you migrate there are not enough hours in the day to get your work done for that first year after you go live.
My department alone has answered about 7,000 emails so far from patrons and staff alike since the OPAC went live on 09/24/10. That does not include any telephone help or the fantastic service the folks in the branches have given to our patrons.
Matt and I will send out a more detailed email about where we think the OPAC might be going- but I wanted to give you my input regarding our OPAC and Mobile Catalog in its current form- you know straight from the horse’s mouth…
This has been one of the most gratifying parts of the project.